GP Patient Survey 2023

 

GP Patient Survey 2023 for Ainsdale Medical Centre

 

Your local GP services

 

58% find it easy to get through to this GP practice by phone

ICS result: 48%National result: 50%

 

93% find the receptionists at this GP practice helpful

ICS result: 83%National result: 82%

 

61% are satisfied with the general practice appointment times available

ICS result: 52%National result: 53%

 

39% usually get to see or speak to their preferred GP when they would like to

ICS result: 34%National result: 35%

 

Making an appointment

 

63% were offered a choice of appointment when they last tried to make a general practice appointment

ICS result: 56%National result: 59%

 

85% were satisfied with the appointment they were offered

ICS result: 73%National result: 72%

 

100% took the appointment they were offered

ICS result: 96%National result: 96%

 

67% describe their experience of making an appointment as good

ICS result: 54%National result: 54%

 

Your last appointment

 

92% were given a time for their last general practice appointment

ICS result: 90%National result: 91%

 

96% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

ICS result: 85%National result: 84%

 

96% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

ICS result: 86%National result: 85%

 

99% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

ICS result: 86%National result: 84%

 

99% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

ICS result: 84%National result: 81%

 

99% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

ICS result: 91%National result: 90%

 

98% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

ICS result: 93%National result: 93%

 

99% felt their needs were met during their last general practice appointment

ICS result: 92%National result: 91%

 

Your health

 

88% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

ICS result: 66%National result: 65%

 

Overall experience

91% describe their overall experience of this GP practice as good

ICS result: 72%National result: 71%

 

Where patient experience is highest compared with the ICS result

88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

ICS result: 66%National result: 65%

 

91% of respondents describe their overall experience of this GP practice as good

ICS result: 72%National result: 71%

 

99% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

ICS result: 84%National result: 81%

 

Where patient experience is lowest compared with the ICS result

This practice has scored higher than their ICS average in every question

 

Comparisons with the local ICS or national results are indicative only and may not be statistically significant.
262

Surveys sent out

 

127

Surveys sent back

 

48%

Completion rate

Surgery Image

Contact Us

Ainsdale Medical Centre
66 Station Rd
Southport
Merseyside
PR8 3HW
Tel: 01704 575133