The guidance around managing Coronavirus has changed.
From Friday March 13TH the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
- A new continuous cough
- High temperature (of 37.8 ° C or higher)
There are NHS111 resources on-line to support patients who are at home and advise them on what do to if their condition worsens.
Only call NHS111 on the telephone if you do not have on-line access.
We are making some immediate changes to how we manage the surgery.
All patients are advised not to make unnecessary visits to the surgery even if they are feeling well at the moment.
From Monday 16th March all requests to see a GP will first be triaged by a GP over the phone. In many cases the GP will be able to treat you safely over the phone without requiring you to attend the surgery. If the GP does need to see you in person they will allocate you an appointment.
When you ring, the reception team will take some details of why you want to see the doctor and this will be documented in our system to enable the GPs to prioritise the phone calls. Please help us manage things as efficiently as possible by providing this information when asked. Everyone will get a phone call so there is no need to call at 8:30am and wait in a long queue.
If you have an appointment already booked with us we will be contacting you to discuss it over the next few days.
On-Line Consultations. If you want to avoid waiting in a call queue and your problem is not acute then you could use our on-line e-Consult system. This allows you to complete a consultation on-line and it will be assessed by a clinician by the end of the next working day. We have been using the e-Consult system since last July and it is very popular with patients who have used it. You will still be given an appointment if the clinician thinks you need one.
You don’t need to be an existing registered user of on-line services to use e-Consult. Anyone can use it using a smartphone , tablet or PC.
Requests for a home visit will also be triaged over the phone.
At this difficult time we ask that you are respectful of the need to look after the well-being of our staff as well as that of our patients.
We are encouraging patients to use ways of accessing our services that do not require a visit to the surgery.
- Make sure you nominate your preferred pharmacy when you order repeat medication so that we can send it electronically to them. This means you won’t have to come to the surgery to collect a paper prescription.
- Use on-line services to order repeat medication. There are a number of apps that do this but the NHS app can carry out the ID validation on your phone or tablet using a passport or photo driving licence and you don’t need to visit the practice for us to do this at the desk. Find out more about the NHS app here.
The NHS app has other useful features including the very latest guidance to the public about Coronavirus. Online appointment booking is suspended at the moment but when it is restored you will be able to use the NHS app to book appointments too.
- Please do not use the contact form on the website for clinical queries. Messages received this way are not monitored throughout the day and your request could be delayed. E-Consult should be used for any on-line contact for a specific medical condition
We will be using our social media accounts on Twitter and Facebook to let patients know about any further changes to the way we operate the surgery as the situation develops.
Thank you for your co-operation and understanding during this very challenging period.