The surgery has seen some significant changes in the last year or so and we have been working hard in many ways to keep patients informed.
Its not only the clinical team that has changed. There's been a lot of changes in the way patients access our services too such as the 7-Day GP service and e-Consult. Quite a lot of the feedback we receive via our Friends and Family survey and other feedback channels was related to these changes. So we have undergone a change programme to address how we communicate with our patients.
- Patients told us that there were a lot of new faces in the team and they didn't always recognise the name of the clinician they were booked to see. We introduced our photo-wall in reception about a year ago and we have recently updated it to reflect more recent changes in the team. Its a real talking point and we get a lot of positive feedback from our patients about it.
- In the last week we have switched on our new information screens which play a loop of useful health related information in both our waiting rooms. We look forward to adding some more customised content in the coming weeks and months.
- We have significantly increased the number of information boards and leaflet holders in both waiting rooms so we can make information more accessible for our patients. The notice boards are themed and cover health awareness, support for long term conditions, local community events and formal notices ( eg our privacy notice and CQC inspection rating).
- We launched a new website to provide a cleaner and fresher look and feel. Six members of the team are being trained on how to write content so we will be able to do more to keep the site up to date and informative. The site has a stronger news element to it than the old one.
- We have increased the frequency with which we post on social media. Our Facebook and Twitter accounts can be used effectively to promote new web posts. Twitter is a really effective way of linking with partner organisations such as Sefton Carers, The Life Rooms and SWACA so we are each more aware of what the other is doing. This improves our ability to let our patients know about what might be helpful to them.
- We have some fabulous new signage at the front of our building and in reception.
- We have been brightening up our waiting rooms with a lick of paint. This work goes on at weekends and will be complete by the end of October. Please forgive us if you find the smell of paint particularly strong on a Monday morning. Along side this we have rationalised what goes on the walls and reduced the number of posters in areas other than the noticeboards.
Please do let us know if there is more we can do to improve in this area.