The system outage that affected the practice on Friday brought significant disruption to clinical services. We are sorry for any inconvenience this caused to our patients.
We anticipate that things will be back to normal on Monday morning but we expect the phones to be busier than usual. We will also have a back log of processing of prescription requests, test results and things of that nature so please be patient while we catch up.
We are reliant on a very complicated set of networks which connect us to the clinical data we rely on to look after our patients. On Friday there was a serious network outage which affected , we are led to believe, all general practices across the whole of Merseyside.
It is very rare for us to experience this type of loss of system availability for such an exteneded period of time.
There is little we can do to prevent such disruption and we rely on the network owners to keep them running for us. However we do plan to provide some level of continuity through any kind of disruption.
On Friday we were able to use a small number of laptops with 4G capabilities to access our clinical system. This enabled our on-call doctor to run a clinic for acute needs and some other surgeries as well. Other clinicians were able to see patients with pre-booked appointments where it was safe and practical to do so without access to full medical records.
We were able to put a message on our phones advising patients of the situation which we hope saved them some time and frustration. We also used our website and noticeboards outside our doors to make people aware of the situation.
We use circumstances like these to improve our business continuity plan so we are keen to capture feedback from patients , carers or relatives who were affected by the situation on Friday. Please use the form on our contacts page to send us feedback and indicate if you would like someone to call you back to discuss what happened.