Data Security and Protection
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- Data Privacy Leaflet
- Our Privacy Leaflet for Children
- Request Access to your Medical Record
Please note that the government has extended the notice under Regulation 3(4) of the Health Service Control of Patient Information Regulations 2002 (COPI) until the end of September 2021
Below are links to other other notices about the way your data is being shared during the COVID period.
- NHS Information Governance COVID Transparency Notices
- GPES Transparency notice
- Track & Trace Privacy Notice
- GP Connect
Use of your personal care for secondary purposes.
General Practice Data for Planning and Research (GPDfPR). The new NHS Digital data sharing programme commences on 1st September 2020. You can read more patient information from NHS Digital and also an addendum to our Privacy Notice realting to this programme.
There are more resources and details of how to opt out of both the data sharing programmes realting to secondary use of data on our practice website.
Statements relating to the use of call recording.
The practice records incoming telephone calls into the practice and may record outgoing calls.
The purpose of call recording is for training and monitoring purposes. This includes the provision of a record of incoming and outgoing calls which can:
- Identify practice staff training needs
- Protect practice staff from nuisance or abusive calls
- Establish facts relating to incoming/outgoing calls made (e.g. complaints)
- identify any issues in practice processes with a view to improving them (e.g. to aid workforce planning)
The practice will make every reasonable effort to advise callers that their call may be recorded and for what purpose the recording may be used. This will normally be via a pre-recorded message within the telephone system and via signage at the practice.
The voice file will be stored within the telephone recording system software to which the same rules of confidentiality will apply. The practice’s data protection registration covers voice files similarly to other data.
General Notice: Reception and administration staff require access to your medical records in order to do allow the practice to function. These members of staff are bound by the same rules of confidentiality as the medical staff.