Feedback and Complaints

Its great to get feedback about the Practice and we use it to monitor how we are doing and identify how we can improve what we do.

If you have had a poor experience then we would prefer it if you talked to us about it before you do anything else. There aren't many things that we can't put right or at least explain by talking them through with you. Our Practice Manager will always make time available to talk to patients about their experience and if she isn't available at the time you call then, please speak to the Assistant Practice Manager, or Office Manager about your experience. A Receptionist can also take your details and a member of the team will call you back as soon as they can.

If you want to make a complaint in writing without speaking to us first then you can do that in a simple letter addressed to the Practice Manager or you can use our complaints form. Download it here.

Please see our complaints leaflet for more detail on what you should do and what you can expect from us.

There are several different ways to give feedback to the practice.

NHS Choices. Follow this link to visit our NHS UK review page. We are notified when someone posts a comment on our NHS UK page. If you feel you want to make a negative post on this site or any social media site we would encourage you to talk to us first.

NHS Choices Family and Friends Test. If you received an SMS reminder for your appointment at the practice then you are likely to get an SMS message afterwards asking you to complete the NHS Friends and Family test survey. If you dont want to do that then just ignore the message. If you are visiting the surgery several times during a bout of poor health then the system is set so that you wont get a messsage everytime you come.

You can also fill in a paper form at reception when you visit the practice and leave it in the designated secure box next to the side door.

We report our Friends and Family results to NHS England every month.


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Contact Us

Ainsdale Medical Centre
66 Station Rd
Tel: 01704 575133