Online Services

Over 3000 of our patients already enjoy the ease and simplicity of accessing their medical record online for booking appointments and ordering medication. 

With the New NHS App it is even easier to get on-line and you dont need to bring ID documents to the surgery as this can now all be done remotely via the app.

From April 1st 2016 all patients, if they wish, can have access to their detailed coded medical record on-line. 

There are many reasons why a patient might want to have this level of access; self-management of long term conditions or to show to a doctor if you fall ill while away from your home. 

However, it’s not without its risks either. If your log on credentials are compromised then someone else might be able to gain access to very personal information about you. 

We have produced a patient information leaflet that explains more about online access and you can pick up a copy from reception when you next visit the surgery or read it here.

At Ainsdale Medical Centre we are helping our patients to make the right choice around online access so you get the access that best suits your needs. We will be offering two different levels of service. 

  1. Transactional Services – Book appointments, order repeat medication or update your personal details if you change address or phone number. We strongly recommend that all patients with on-line access use this service for their convenience. Print Application Form A.
              
  2. Access to detailed coded record. All elements of the care record apart from letters (inbound and outbound correspondence). Print Application Form F.

What do we mean when we refer to ‘coded’ record?

`Coded form‘ means that you can see the standard codes (in words not in coded numbers) added to your record to identify things such as diagnoses, conditions, symptoms, test results, treatments, demographic information about you and administration flags that help us manage your healthcare. You won't see any of the free-text added by the clinician during a consultation but you will see any comments the doctor adds to your test results to help you or our receptionists interpret the detailed statistical results.

What do I do next?

There are now several platforms available to patients for using the online services. The NHS app is a new service provided by the NHS which allows users to register to use the online services without coming in to the surgery to register. More information about the NHS app can be found here.

If you do wish to use one of the other services, you will need to complete the following steps:

  • Read the information leaflet and decide what level of access suits your needs. 
  • Print out and complete the appropriate application form for the level of access you want to apply for. 
  • Bring the completed application form to the reception desk with your ID. Please note that two forms of ID are required to register for access to detailed coded records (one with your photograph on and one with your current address).

It will take us about five minutes to transact your application. Your sensitive personal data is of course very private to you so we take the validation process (see below) very seriously. Please be patient with the reception staff while they follow the required process and answer the questions that they are obliged to ask you during the registration process.

When will my access be ‘live’?

If you apply for transactional services, your user permissions will be updated ‘there-and-then’ and as soon as you log on you will be able to use the online services in the way you have requested. 

If however you are applying for full detailed coded access then it works slightly differently. 

Under their contract with the NHS the doctors at Ainsdale Medical Centre are required to provide the facility for a patient to access information which is held in coded form unless, in the reasonable opinion of the GP, access to such information would not be in the patient’s best interests because it is likely to cause serious harm to:

  • The patient’s physical or mental health or the physical or mental health of any other person OR
  • The information includes a reference to any third party who has not consented to its disclosure

Therefore if a patient applies for full detailed coded record access then your GP will need to review your entire medical record which can obviously cover many many years. The doctors will naturally have to prioritise patient care and therefore we are advising patients that it could take as long as six to eight weeks to process these applications. 

If you are a new user of the online services applying for full detailed coded access then we will give you Summary Care record access straight away so you can benefit from the convenience of booking appointments and ordering repeat medication. When the GP Has reviewed your record we will simply add the extra permissions and you will see them next time you log on. If the doctor, under their contractual duty, decides to decline your application then we will send you a letter to let you know.


ID Validation

List of Acceptable Forms of ID

Our primary aim in validating identity is to make sure that the person standing at the Reception desk is the subject of the medical record.

We work in accordance with the Cabinet Office Good Practice Guide No 45 on Identity Proofing and Verification of an Individual and the NHS England Good Practice Guidance on Identity Verification.

If you require transactional services, you will need to bring either a valid passport or valid photographic driving licence (provisional or full are acceptable). If you are applying for detailed coded record access, we require two forms of ID. One must have your photograph on it and the other your current address.

Below is a reference guide to the types of ID that are acceptable.

Primary Identification Documents
Passport Any current and valid passport
Biometric residence permit UK
Current driving licence – photo card with counterpart UK/Isle of Man/Channel Islands and EU (full or provisional)
Birth certificate – issued at time of birth UK and Channel Islands – including those issued by UK authorities overseas, eg embassies, High Commissions and HM Forces
Adoption certificate UK and Channel Islands
Trusted Government Documents
Current driving licence – photo card (no counterpart is presented) All countries (full or provisional) 
All licences must be valid
Current driving licence – paper version UK/Isle of Man/Channel Islands and EU (full or provisional). 
All licences must be valid
Birth certificate – issued after time of birth UK and Channel Islands
Marriage/civil partnership certificate UK and Channel Islands
HM Forces ID card UK
Police Warrant Card UK and Channel Islands
Fire Service ID card UK and Channel Islands
Firearms licence UK, Channel Islands and Isle of Man
DBS Disclosure document (aka DBS or CRB check) UK
Financial and Social History Documents
Mortgage statement Issued in last 12 months
Bank or building society statement Issued in last 3 months
Bank or building society account opening confirmation letter Issued in last 3 months
Credit card statement Issued in last 3 months
Financial statement, e.g. pension or endowment Issued in last 12 months
P45 or P60 statement Issued in last 12 months
Council Tax statement Issued in last 12 months
Work permit or visa Valid up to expiry date
Utility bill Issued in last 3 months
Benefit statement, e.g. Child Benefit, Pension Issued in last 3 months
Fixed Line phone or mobile phone contract bill ( not Pay as You Go) Issued in last 3 months
Central or local government, government agency, or local council document giving entitlement, e.g. from the DWP or HMRC Issued in last 3 months
ID Cards carrying the PASS ( Proof of Age standard Scheme) accreditation logo Must still be valid
National Over 60 Travel Card Must still be valid
Surgery Image

Contact Us

Ainsdale Medical Centre
66 Station Rd
Southport
Merseyside
PR8 3HW
Tel: 01704 575133
Fax: 01704 573875